Refund policy

Opened items: Because perfume is a personal-care product, full-price items can't be returned once the package has been opened.

 

Unopened items: If your order is unopened and still in its original packaging, you can ask for a return within 2 days of receiving it. Email maatperfumes@gmail.com or our instagram @maatparfums with your order number and we'll tell you how to send it back.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maatperfumes@gmail.com.